CRMish

Refund and Cancellation Policy

Effective date: 2026-05-28 · DRAFT v1 — counsel review required

> Not legal advice. Working draft. Stripe requires a publicly-linked refund and cancellation policy. This is that document, designed to be linked from the Stripe checkout page and the Pricing page.

1. Plain-English summary

  • You can cancel any time from Settings. Your access continues to the end of the period you already paid for.
  • We don't auto-charge surprise renewals. Renewals happen on the cadence you chose (monthly or yearly) until you cancel.
  • We don't refund partial months or partial years by default. If you're outside the U.S. and your local law requires pro-rata refunds, we honor that.
  • We will refund in cases of accidental double-charges, billing errors on our end, or extended service outages of our doing.

The rest of this document explains those rules in detail.

2. Subscriptions

2.1 Billing cadence

Paid plans are billed in advance:

  • Monthly: charged on the same calendar day each month from the date you first subscribed, or the closest valid day if your billing date doesn't exist in a shorter month (e.g., the 30th in February).
  • Annual: charged in advance for the upcoming 12 months on the anniversary of your first subscription.

We send a receipt to the email on your account after each charge.

2.2 Auto-renewal

Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. You authorize this auto-renewal at the time of first subscription.

We will notify you by email at least 7 days before an annual renewal. We do not notify before each monthly renewal because the cadence is short and predictable; you can change this preference in Settings → Notifications.

2.3 Failed payments

If a renewal payment fails:

  • We will retry the charge up to three times over the following 7 days.
  • We will notify you by email after each failure.
  • If the third retry fails, we will downgrade your account to the free tier and preserve your workspace data so you can resume later.

2.4 Price changes

We may change the price of a plan. If we do:

  • You will receive at least 30 days notice before the new price applies to your account.
  • The new price applies starting at your next renewal after the notice period ends.
  • You may cancel before the new price takes effect.
  • Existing paid-up periods are not affected.

3. Cancellation

3.1 How to cancel

From Settings → Billing, click Cancel subscription. Cancellation:

  • Takes effect at the end of the period you have already paid for.
  • Does NOT trigger any refund of unused time within that period (see §4).
  • Preserves your workspace data on the free tier so you can resume later.

3.2 Account deletion

Cancellation is different from account deletion. To fully delete your account and the data associated with it, see the Privacy Policy §11 and email privacy@crmish.io.

4. Refunds

4.1 Default rule

All charges are non-refundable, except as required by law or as described below.

4.2 Refunds we do issue

We will refund you in the following situations:

1. Accidental double charge. If you were charged twice for the same period due to a billing error, we will refund one of them. 2. Billing error on our end. If we charged you incorrectly (wrong plan, wrong cadence, wrong amount), we will correct the charge and refund the difference. 3. Extended outage of our doing. If the Service was unavailable for an extended period due to our fault (not a third-party provider's), we will issue a pro-rata credit or, at your option, a refund. 4. You cancel within 48 hours of your first paid charge. As a goodwill gesture, you can request a full refund of your first paid charge by emailing billing@crmish.io within 48 hours of that charge. This applies only to your first charge ever on the account.

4.3 Refunds we do not issue

We do not refund:

1. Partial months or partial years after the first 48-hour window. 2. Subscriptions you forgot to cancel. 3. Periods during which you used the Service less than expected. 4. Periods that included third-party outages outside our control (e.g., Vercel, Stripe, your internet).

4.4 How to request a refund

Email billing@crmish.io with:

  • Your account email.
  • The Stripe charge ID (you can find this on the receipt).
  • A brief description of why you believe a refund is appropriate.

We respond within 5 business days. Approved refunds appear on your card within 5–10 business days depending on your bank.

5. Statutory rights

Nothing in this Policy limits your rights under applicable law. If your local law gives you a refund right we have not described (for example, the EU 14-day cooling-off period for distance contracts when the Service has not yet been started, certain U.S. state laws, or Australian Consumer Law), we will honor that right. Email billing@crmish.io with a description of the statutory basis.

6. Chargebacks

Please email billing@crmish.io before filing a chargeback. Chargebacks filed without first contacting us may result in account suspension while we investigate. We will lift the suspension once the chargeback is resolved, but we may decline to re-enable paid features pending payment.

7. Taxes

Refunds are issued in the same currency as the original charge. Taxes paid on a refunded amount are refunded along with the amount. If the tax authority requires a separate refund process, we will follow it.

8. Changes to this Policy

We may update this Policy. Material changes will be posted here at least 30 days before they take effect.

9. Contact

| For | Email | |---|---| | Billing questions and refund requests | billing@crmish.io | | General support | support@crmish.io |

Document version: refund-v1 · Last updated 2026-05-28.