Coach Mode Terms

Effective 2026-05-28 · Last updated 2026-09-11

Questions about this policy? Contact support@crmish.io.

Contact-status notice. JAS Operations LLC dba CRMish operates the Service. Current project records do not verify that a public CRMish mailbox is monitored for Coach Mode correspondence. The @crmish.io addresses shown in this document are not a representation of monitored-response availability.

1. What Coach Mode is

Coach Mode is a feature of CRMish that lets users in a coaching relationship share visibility into in-app metrics, sprints, and Locked-5 priorities. It includes:

  • Coaching relationships — a coach is connected with one or more members.
  • Sprints — bounded periods where the coach assigns goals to one or more members.
  • Sprint nudges — automated messages from the coach to members during a sprint.
  • Visibility — the coach sees a defined slice of the member's account; the member sees the coach's name and shared sprints.

These Coach Mode Terms govern both sides of the relationship.

2. Who these Terms apply to

  • Coaches — CRMish users who have invited or accepted one or more members into a coaching relationship.
  • Members — CRMish users who have accepted a coaching relationship with a coach.

Both sides agree to these Coach Mode Terms by enabling or accepting Coach Mode interactions.

3. What Coach Mode is NOT

Coach Mode is a software feature. It is not:

  • A professional certification, accreditation, or endorsement of any coach by CRMish.
  • A guarantee of coaching quality, results, income, or any specific outcome.
  • A substitute for legal, financial, medical, or psychological advice. If you need that kind of advice, see a licensed professional.
  • A coaching contract between coach and member. CRMish is not a party to any commercial agreement between you. (See §6.)

4. Coach obligations

By acting as a coach in CRMish, you agree:

4.1 Lawful use of visibility

You will use your visibility into your member's data only for legitimate coaching purposes — providing feedback, advice, accountability, and structured assignments. You will not:

  • Use the data to compete with, undermine, or sabotage the member.
  • Share the member's data with third parties without the member's written consent.
  • Use the data for marketing, advertising, or list-building.
  • Access the data after the coaching relationship ends (we revoke access automatically when the relationship is ended in-app).

4.2 Honest representation

You will not misrepresent your credentials, results, or affiliations to your member or to prospective members. If you display a public Track Record on /r/[handle], the data shown must be accurate.

4.3 Professional conduct

You agree to interact with your member professionally. Harassment, threats, coercion, discrimination, or sexual misconduct are grounds for immediate termination of your account in addition to any other consequences.

4.4 Disclosure of compensation

If you receive compensation from third parties for promoting tools, programs, or products to your member, you will disclose those relationships clearly.

4.5 No promises of specific outcomes

You will not promise your member specific income, conversion rates, or other outcomes from your coaching, except as may be required by law to be permitted in your jurisdiction.

5. Member obligations

By accepting a coaching relationship in CRMish, you agree:

5.1 Informed consent

You understand what data your coach can see and you consent to that visibility. You can review what is shared from Settings → Coach Mode at any time.

5.2 Honest data

You will not falsify metrics, conversations, or sales records in order to deceive your coach or mislead the public via a Track Record profile.

5.3 Ability to end

You can end the coaching relationship at any time from Settings. Once ended, the coach's visibility is revoked. No notice or justification is required, although as a courtesy a brief explanation often serves both sides.

6. CRMish is not party to your side-agreement

Coach and member may have a separate agreement off-platform — covering fees, scope, deliverables, confidentiality, non-compete, intellectual property, or anything else. CRMish is not a party to that side-agreement and will not enforce it on either party's behalf.

If a dispute arises between you about that side-agreement, it is your responsibility to resolve, not ours.

7. Payments between coach and member

CRMish does not currently process payments between coach and member. If a coach is paid by an member, the payment is arranged off-platform.

If we introduce in-app payments in the future, those payments will be governed by separate terms presented at the time.

8. Privacy and data flows

8.1 What the coach sees

The coach sees only the member's metrics and sprint progress relevant to the coaching relationship. The coach does not see:

  • The member's password or login.
  • The member's billing details.
  • The member's other coaching relationships, if any.
  • Other accounts the member may have access to (e.g., team workspaces).

8.2 Sprint nudges

Sprint nudges authored by the coach are delivered to the member as in-app notifications and (if enabled) push notifications or email. Nudges are stored in the member's audit log.

8.3 Ending the relationship

When either party ends the coaching relationship:

  • The coach's visibility is revoked immediately on the member's next request.
  • Past sprint history and nudges remain in the member's account for the member's reference but are no longer visible to the coach.
  • The coach can no longer create new sprints or nudges for that member.

9. Suspension and termination

CRMish may suspend or end a coaching relationship if either party violates these Coach Mode Terms, the Terms of Service, or applicable law. We may notify the other party where lawfully permitted.

We may also pause Coach Mode features account-wide if abuse patterns require it.

10. Disclaimers

  • Coach Mode is provided as is. We make no warranty regarding the quality of any coach, the accuracy of any member's data, or the outcomes of any sprint.
  • The Terms of Service §15–§16 (Disclaimer of warranties; Limitation of liability) apply to Coach Mode.

11. Reporting concerns

If you believe your coach or member has violated these Terms or behaved inappropriately:

  • For non-emergency concerns: support@crmish.io.
  • For abuse, harassment, or threats: abuse@crmish.io.
  • For immediate safety concerns: contact your local authorities first.

12. Changes

We may update these Coach Mode Terms. Material changes are posted here and notified by email.